Return & Refund Policy

Last updated: 30 May 2025

Welcome to Homedecoro! Customer satisfaction is our top priority, and we are committed to providing a seamless shopping experience. If you’re not completely satisfied with your purchase, this policy outlines the terms and procedures for returns, exchanges, and refunds.

1. Return Policy

At Homedecoro, we respect your right to return a product if it doesn’t meet your expectations. We never want you to keep something you don’t love.

Eligibility for Returns

You may request a return if:

The product is defective, damaged, or incorrect

The item is unused, in original packaging, and includes all accessories and tags.

The return request is made within 7 days of receiving your order.

Items Not Eligible for Return

Perishable items (e.g., food, flowers)

Personal care, hygiene products, or undergarments

Customized or personalized items

Items marked “non-returnable” on the product page

Products bought during sales or promotional campaigns

2. How to Initiate a Return

You can return an item either at the time of delivery or by contacting us:

Phone: +92 333 6969 599

Email: care@homedecoro.pk

Contact Form: Fill out here

Alternatively, you can initiate a return through your account:

Go to the Orders section.

Select the item and click Request Return.

Provide the necessary details and upload photos if applicable.

Our support team will review your request within 2–3 business days and provide further instructions.

Note: A return pickup fee of Rs.100 will be charged.

3. Refund Policy

We offer a 100% money-back guarantee on eligible returns. Once your item is received and inspected, you may choose one of the following refund options:

Original Payment Method: Refund to your bank or card, processed within 7–14 business days, depending on the bank.

Store Credit: Instant credit to your Homedecoro wallet for use on future purchases.

4. Exchange Policy

If you'd like to exchange an item:

It must meet the same conditions as outlined in our Return Policy.

Exchanges are subject to availability.

If the replacement product is unavailable, you may request a refund or choose another item of equal value.

Note: Exchanges and returns must be processed through Homedecoro only and are not available at brand retail stores.

5. Order Cancellation

Orders can be cancelled before shipping.

To cancel, please contact us immediately.

Refunds for cancelled orders will be issued within 5–7 business days.

6. Vendor-Specific Policies

As a multi-vendor marketplace, some items may have seller-specific return and refund policies. Please review the seller’s terms on the product page before placing your order.

7. Need Help?

For further assistance, reach out to our customer care team:

📧 Email: support@homedecoro.pk
📞 Phone: +92 333 6969 599

We’re available 24/7 to make sure your experience with Homedecoro is exceptional.